FAQ
Find answers to the most common questions about our products, delivery, payments, and policies.
1. What products do you sell?
We offer a wide range of electronics including:
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Mobile phones
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Smartwatches
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Laptops
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Accessories
All products are tested for quality to ensure a reliable customer experience.
2. Do you deliver across the UAE?
Yes! We deliver to all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah, and Umm Al Quwain.
3. What are your shipping charges?
Our standard shipping fee is 20 AED across the UAE.
4. How long does delivery take?
Delivery usually takes:
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1–2 days for order processing
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2–4 working days for delivery
Remote areas may take a little longer.
5. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available (if enabled on your store).
No extra charges unless specified.
6. How can I track my order?
After your order is shipped, you will receive a message via WhatsApp, SMS, or email with your delivery status or tracking update.
7. What is your return policy?
You can return a product within 7 days if it is:
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Defective or damaged
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Not functioning
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Incorrect item delivered
The item must be in original packaging and unused.
More details can be found in our Refund Policy.
8. Do you offer product warranties?
Some items come with manufacturer or seller warranty (depending on the product).
Warranty does not cover:
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Physical damage
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Water damage
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Mishandling
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Unauthorized repairs
9. What should I do if I receive a damaged or wrong item?
Please contact us within 24 hours with photos or a video.
We will quickly arrange a replacement or inspection.
10. How can I contact customer support?
You can reach us anytime for order issues, returns, or product inquiries:
📞 +971 58 247 4761